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Ibex (TRG) · 2021 – 2022

Real-time Compliance Monitoring

CNN form detection and OCR over more than 20,000 agent screen recordings.

  • Computer vision
  • OCR
  • Production ML

As a machine learning engineer at Ibex, I built a real-time compliance system that processed more than 20,000 agent screen recordings. A CNN detects forms on screen, and OCR extracts the information entered into them for automated compliance checks.